Email keeps going to junk folder even after I say it's safe.

I found a remedy. I found that my own email was on a "junk" list on my phone, and since I use IMAP it would send that same email, in all my devices, to the junk or spam folder. Once I corrected this on my phone, it was corrected everywhere.

This is actually the cause of the problem! Fix your junk mail list on your phone, that's where the fault is!

Thank you very much for figuring this one out!

I use a Samsung and in the email app you'd tap the three lines at the top right. this opens up a menu but also at the top you'll see a settings gear... Tap on that. Then once you're in the email setting, there is a "Spam Addresses" option. open that and look for the email address you're having issues with.

I do not have my email connected with my phone, so the above solution does not apply, but I have the same issues that most others have in this thread. I go to the junk email folder and send the ones I want to the inbox, then a popup comes up asks me if I don't want to have the sender to go to the junk email folder, I say yes, and the emails from the sender still goes to junk. This issue has been going on since April (first post in this thread), and Microsoft still hasn't replied!

I use the Outlook app on my Samsung phone and this process does not appear to be the same for that scenario.

I have logged in on a computer, specifically to attempt to search for my email on a junk/spam/blocked list however, it is not there.

I am getting spam in my inbox and very important correspondences (kids' schools (multiple districts, so multiple domains), attorneys (multiple firms, so multiple domains), providers (multiple different systems, including private practice, so multiple domains), personal contacts (multiple domains), etc.) in my junk folder, even responses to this @microsoft community forum chain have been found there during my repeated daily clear out (and I do mean multiple times every single day!).

I have repeatedly missed very important and time sensitive communications, and continue to do so with seemingly no fix, or even acknowledgement from @microsoft in sight.

I am interested to know if there is a domain and/or subscription connection for all of us experiencing this.

My domain is Hotmail, and I do not have a @Microsoft subscription.

I am about to the point of taking on the burden of completely transferring to a non- @microsoft email, which I really don't want to, and absolutely shouldn't have to, do since I have had this email for 20yrs+.

@microsoft where are you on this?

Your patrons have spoken; repeatedly.

Do better @microsoft

you will have received at least 6 mention notifications from this response alone.

I CANNOT believe Microsoft will NOT fix this problem!!!!!!!!! Even my VA.GOV emails go into my spam folder even though I have REPEATEDLY instructed Outlook for years to never block this sender. click on Not Junk, click on Never Block Domain, etc.. I receive all my healthcare through the VA and I get health-related emails from the VA that I keep waiting for and finally find them in my Spam folder. That is not right, what will it take to get Microsoft to FIX THIS PROBLEM!!!!???