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I have a recurring email that continues to go to "junk" when I confirm it is "safe." I use Microsoft Outlook
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Me too. It's affecting my business too. Every day I have to troll through the spam folder to pick out any diverted client emails. It is wasting my time and is very frustrating.
Hello, I am having the same issue with just one email sender. No matter what I do it automatically goes to junk, when I bring it back to my inbox it stays for a minute and then goes right back to junk. frustrating, I have tried everything to accept this customer's email.
Hi
I am having the same problem; everything I try has the same results; the e-mail goes into the inbox, then is sent to the spam folder again. Frustrating as I'm missing out on customer enquiries. This is a problem I can do without.
Ironic that the notifications for these responses, sent by microsoft, were all flagged as junk......
I checked that as well, not on the blocked list. The system also will not let you put your own email on the safe list. I tried that as a fix as well.
It is likely that contact is also on the blocked list. Remove from the blocked list and the mail would stay in inbox