Email keeps going to junk folder even after I say it's safe.

It's very simple. Here's the solution:

Fire those in charge of Customer Service and those responsible for updating the app. They're useless.

Because of them, the problem has never been resolved. Because of them, we deal with the daily frustration of having legitimate emails go to the junk folder. Because of them, we waste time every single day having to deal with the issue.

They know full well it's a problem, and they've chosen not to deal with it.

Shame on Microsoft!

Thanks, from one Weber to another. I did that. But my email address does not show in the Spam Addresses. I must be having some other kind of problem.

I use a Samsung and in the email app you'd tap the three lines at the top right. this opens up a menu but also at the top you'll see a settings gear... Tap on that. Then once you're in the email setting, there is a "Spam Addresses" option. open that and look for the email address you're having issues with.

Thanks. How did you get to the "junk" list on your phone?

I found a remedy. I found that my own email was on a "junk" list on my phone, and since I use IMAP it would send that same email, in all my devices, to the junk or spam folder. Once I corrected this on my phone, it was corrected everywhere.