Email keeps going to junk folder even after I say it's safe.

I am glad this worked for you. But I am using a desktop version.

Hi.

Finally, I have found the solution. The problem was with my (Samsung) mobile email client (and its local spam management settings). After tweaking with them, everything was solved. So my advice is to check, turn off (and uninstall if necessary) all (other) local clients syncing with your email account.

Hope this helps (at least somebody).

R.

Same problem. I have had Hotmail since about 1996 and this is the first time I have had such a bad problem. i will probably be switching to another email but this will cause a real hassle. Microsoft doesn't care to fix problems. I may give up on MS altogether. There are other apps out there that do the same thing and better. I pay for several MS apps but I may have to rethink that also. I am really peed off.

I am having this issue for years now. Certain mails constantly going to spam folder in Outlook 2019. Can unspam them, put on white list, whatever. Same issue again.

Ridiculous that Microsoft is ignoring this bug. Time for a new mail-client!

Microsoft are you going to address this with a real solution for both PC and MAC users??? I'm missing vital information and it is affecting my work at this point. I have had to check junk for months as a normal part of my morning, not only are external senders being sent to junk but internal partners so I'm missing emails during the day! Unacceptable.

There are 6 pages of "same issue" with no solution!!