Email keeps going to junk folder even after I say it's safe.

How many years and posts now and NO ANSWER FROM MICROSOFT!!! That is just unacceptable. It's amazing that they just do not care how much they inconvenience people regardless of all the money we pay them for service. Time to switch.

ah ok thank you, I'll have to try and look into how to do that (I'm not very technical minded!).

Thanks.

I have gmail email addresses and have set up POP accounts with those gmail addresses in Outlook to receive my emails. I don't use email forwarding.

I removed the problematic account by going into Files and then Account Settings and then deleting the account related to the email address and then added it.

How did you remove the problematic account? I have tried taking out the gmail address under "Forward my email to" and also disabled forwarding and then enabled it again and added back the gmail address but still get same result going to junk every time.

I had a similar problem with one of my inboxes in outlook. It kept sending emails to the junk folder regardless whether the sender was on the safe list or not. I also had the junk folder set up to no automatic filtering. I use gmail for my email addresses and have set up pop accounts in outlook.

The way I got around the problem was to remove the problematic account and add it again. So far seems it seems to have solved the problem.