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I have a recurring email that continues to go to "junk" when I confirm it is "safe." I use Microsoft Outlook
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
David,
Where did you set your rules? In my case, setting the rules in Outlook had no effect, only when I went to the ISP's webmail did they have any impact.
David,
Where did you set your rules? In my case, setting the rules in Outlook had no effect, only when I went to the ISP's webmail did they have any impact.
Hi Robin and thanks for the suggestion. I hate it when replies start 'Unfortunately...', but, I have been doing that for weeks and unfortunately, they just bounce back out of the Inbox and into Junk. I even created rules for the various Sender accounts that are randomly targeted by the 'intercept'. I say Random because, as I explained in an earlier post, five emails from the same sender resulted in some staying in Inbox, some going to Junk. The Rules worked but within a minute the affected emails were swept back into Junk. I even have my Junk Email Options set to 'No Automatic Filter' but that has achieved zilch.
My logic still maintains the 'trigger' is within Outlook in the device - if emails in Junk are transferred to Inbox and are then seen as Junk, it 'must' be from an in-device / application trigger. But Logic (like common sense) seems to be in ever shorter supply.
End of mild rant for the day.
Switching to a new email seems like an extreme solution.
To the best of my knowledge, while Telstra no longer opens new BigPond emails, it continues to support the product for the time being. (Imagine, an ISP that doesn't even bother to support the most basic of internet services, email - which is where Telstra is headed.)
The solution that seems to have worked for me is to go to my BigPond webmail when the problem email is in the Junk folder in Outlook. Go to the webmail Spam folder, and tag the emails in question as Not Spam.
Hope this helps.
Hi guys
I solved it by changing email addresses, as it turns out Telstra are not supporting bigpond anymore, although for now emails are being forwarded to the new address, I think the new "outlook" is helping life as well. Change, never seems to end to it!
Have a great day
Erika