Email keeps going to junk folder even after I say it's safe.

I have gmail email addresses and have set up POP accounts with those gmail addresses in Outlook to receive my emails. I don't use email forwarding.

I removed the problematic account by going into Files and then Account Settings and then deleting the account related to the email address and then added it.

I have one particular company that I interact with nearly every day. 4 different people. 3 go to Junk, even though I have done everything to mark them as Safe. 1 email goes through each time. This party has a very plain email signature. Today when I was retrieving an order from them in the Junk folder, I asked the Purchasing Agent to remove the links to their corporate email site and the link to Acrobat from Adobe from their signature and VOILA! the test email came to my Inbox. Just thought I would mention this after reading 11 pages of other comments that didn't work.

I don’t believe creating rules will help. If it does I will buy you a beer.

Thanks Renaldo,

I no longer use that contact. Hopefully others having the same issue can be helped with your suggestions.

Bob

Thanks Jay for your sharing your experience. Mysteries abound in Cyberspace...lol

Bob