Using New Outlook on Windows for professional communication and productivity
This does not help. I logged out as suggested. I restarted the computer. My emails then appeared in the outlook app without having to log back in.
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How do I log off the new outlook app for pc. I dont see file , a button with my initials, my email, none of the usual log off solutions.
Using New Outlook on Windows for professional communication and productivity
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This does not help. I logged out as suggested. I restarted the computer. My emails then appeared in the outlook app without having to log back in.
This is insane. This is the worst update I have ever seen. My emails aren't loading across devices. I can see an email on my iPhone app but not on the computer. It's saving emails as drafts even if I sent the email, I ended up sending same email 4 times before I realized what it was doing. What is going on with this thing? Why did you have to ruin a good thing? Just for the sake of having a new version?
Ignore all that.
Just do what I outlined in my post.
Follow the procedure.
I have same problem and want to logout as whichever account is logged in is stopping me from opening all other microsoft office apps.
SOLUTION!!! This worked.
The last step, step 5, where it says to delete all the files. DELETE EVERYTHING. Files AND folders.
I had no files, but I had folders. So I left the folder untouched, but it didn't work.
And then when I opened New Outlook again, the files from step 3 and 4 came back. So at least I knew we were on the right track.
So I closed New Outlook again, did step 3 and 4 again, and this time, for step 5, I deleted the single folder that I had left untouched. The folder had a bunch of subfolders too, so all that was deleted. and now that entire directory was CLEAR.
Opened New Outlook and VIOLA! (Kelly Bundy reference), my email address was no longer in selected accounts.
Finally, SUCCESS!
https://www.slipstick.com/new-outlook/removing-suggested-accounts-outlook/
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SO, to round this all out. (this is what I did)
Make sure you log out of your account in windows settings. Remove it from your Windows account, etc. etc.
Make sure you log out of the Microsoft Store
Then, do the instructions in the link above.
I will actually now copy and paste those instructions here JUST IN CASE one day that site goes down
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Step 1:
Close new Outlook. If it is running when you do the following steps, the addresses won't be removed.
Step 2:
Remove the accounts from Windows Settings > Accounts. Look under Email and under Work or School accounts. Remove or disconnect the accounts. Note: removing accounts here will sign you out of the account in Office and OneDrive.
Step 3:
After removing the accounts from Windows Settings, you need to delete the contents of this folder:
C:\Users\%username%\AppData\Local\Microsoft\OneAuth\blobs
Step 4:
Using Notepad, open each file in the following folder. Look for the email address for the account you want to remove. When you find a file with the address in it, delete the file.
C:\Users\%username%\AppData\Local\Microsoft\OneAuth\accounts
Step 5:
Finally, delete all the files AND FOLDERS* in this folder:
C:\Users\%username%\AppData\Local\Microsoft\IdentityCache
Step 6:
Open new Outlook and open the Add account dialog.
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Let me know if this worked or not, I'll help you find the solution.
Marco