Sharing from Word to Outlook still opens the old Outlook and not the new one so the emails are not sending.

Anonymous
2024-03-05T02:25:58+00:00

Have upgraded to the new Outlook.

I used to be able to easily share a word doc or pdf version as an attachment onto email.

It currently still loads up the old outlook when using this feature. i want it to open up the new outlook when using the share feature on word.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-07-11T18:45:09+00:00

    Hi there,

    I haven't seen a viable fix for the sharing of documents being done from the document, using the attach to email function. I however, think I have found a workaround until it can be fixed properly.

    When you send the first document it (for me) doesn't send. It sits in the classic outlook's outbox. However, while the dud is sitting there in limbo, I was able to send out a dozen spreadsheets. When I was finished sending everything I needed to, I just deleted the dud email.

    No clue why that worked, but it totally did. =)

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  2. Anonymous
    2025-07-09T16:40:33+00:00

    This worked! Thanks for the help

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  3. Anonymous
    2025-04-25T01:36:42+00:00

    This happened to me and I already "sent" my message - is there any way to retrieve it? I didn't save it so now I have to retype a very long email because it didn't actually send

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