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For years, I have been sending emails from Outlook on my desktop computer and mobile device with no problems. But the last few days, I am getting rejection messages saying my emails cannot make it through. Can I get help figuring out what is going on?
Here is the undeliverable error message I got when trying to send to an att.com email address (came from here: Mail Delivery Subsystem <******@xxxxx.prodigy.net>):
"The original message was received at Tue, 16 Jan 2024 12:28:35 -0800 from mail-mw2nam12on2049.outbound.protection.outlook.com [40.107.244.49] ----- The following addresses had permanent fatal errors ----- (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes) ----- Transcript of session follows ----- ... while talking to mx-sbc.mail.am0.yahoodns.net.: >>> DATA <<< 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes 554 5.0.0 Service unavailable"
And here is the undeliverable error message I got multiple times when trying to send to a yahoo.com email address (came from: Microsoft Outlook <******@xxxxxxx.com>):
"Delivery has failed to these recipients or groups:
(******@yahoo.com)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Thank you for help.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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If you use your own domain name (for example: my-company.com), you need to fix your DNS records (SPF, DMARC etc). Yahoo started enforcing/checking those records and if they're missing or invalid, they'll reject your email. The problem will never be fixed because no one can fix it for you.
Ron, just wanted to say your responses and suggestions have been most helpful. Mahalo!
Can’t Microsoft just fix this
It’s nice to know I’m not alone but who and how can this be fixed??!!?!
Hi everyone. I started this thread because I had problems all of a sudden sending emails to Yahoo email addresses (others related to Yahoo too). I received no responses from Microsoft at all. Only other users experiencing the exact same issue. A couple people mentioned there might be something wrong with our DNS records (SPF, TXT, DKIM, or whatever ... No clue what these are). I finally got an IT for to get involved and they fixed the issue. It was the DNS records needed to be updated/created to be compatible with new email protocols being enforced by some email providers, namely Yahoo so far, but Gmail soon and others after that. The IT did the edits for me as I have no clue, but he got wording from within my Microsoft account online for various DNS records and he pasted them at my Domain providers website (I have GoDaddy but Wix controls these settings g because that is shere my website is hosted). So while I can ot tell anyone exactly what to do, I can tell you there is a solution by updating/editing DNS records with your Domain provider, but I would say to get an IT expert to help with the task. Only took about 30 mins. Unless you are IT savvy enough to do it yourself. I hope this helps! At least I know this all worked for me and I'm emailing back to Yahoo email addresses now.
I have the same issue, I can't send emails to yahoo mail. Any help please