Why can't I send email from Outlook (microsoft account) to a Yahoo or AT&T email account?

Anonymous
2024-01-16T21:00:39+00:00

For years, I have been sending emails from Outlook on my desktop computer and mobile device with no problems. But the last few days, I am getting rejection messages saying my emails cannot make it through. Can I get help figuring out what is going on?

Here is the undeliverable error message I got when trying to send to an att.com email address (came from here: Mail Delivery Subsystem <******@xxxxx.prodigy.net>):

"The original message was received at Tue, 16 Jan 2024 12:28:35 -0800 from mail-mw2nam12on2049.outbound.protection.outlook.com [40.107.244.49] ----- The following addresses had permanent fatal errors ----- (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes) ----- Transcript of session follows ----- ... while talking to mx-sbc.mail.am0.yahoodns.net.: >>> DATA <<< 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes 554 5.0.0 Service unavailable"

And here is the undeliverable error message I got multiple times when trying to send to a yahoo.com email address (came from: Microsoft Outlook <******@xxxxxxx.com>):

"Delivery has failed to these recipients or groups:

(******@yahoo.com)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Thank you for help.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-02-14T19:13:36+00:00

    I do have a custom name. It is @seatoskymaps.com

    Thanks

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  2. Anonymous
    2024-02-14T19:16:36+00:00

    I contacted tech support and the rep was able to walk me through the fix. It has been caused by MS updates not working with other updates from Yahoo, Google (Gmail) and other providers. My domain is with Wix and we had to get into the administrative part of my Wix account and make some changes, so that they jive with the MS updates. It can be done, just have to get a good techie.

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  3. Ron-6928 4,991 Reputation points
    2024-02-14T19:20:12+00:00

    Your domain doesn't have an SPF and DMARC records:

    https://easydmarc.com/tools/spf-lookup?domain=seatoskymaps.com https://easydmarc.com/tools/dmarc-lookup?domain=seatoskymaps.com

    This article tells you everything you need to know about SPF, DMARC and DKIM records: https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-spf-configure?view=o365-worldwide

    Add those necessary DNS records at your DNS hosting provider (register.com).

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  4. Ron-6928 4,991 Reputation points
    2024-02-14T19:23:20+00:00

    We have implemented all DNS changes recommended by Microsoft with no results.

    You may have a different problem if you are absolutely positive your mail related DNS records for your custom domain are setup correctly.

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  5. Anonymous
    2024-02-14T19:23:39+00:00

    Thank you so much for your help. I will check with my DNS host and see what I can find. Thanks again :)

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