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For years, I have been sending emails from Outlook on my desktop computer and mobile device with no problems. But the last few days, I am getting rejection messages saying my emails cannot make it through. Can I get help figuring out what is going on?
Here is the undeliverable error message I got when trying to send to an att.com email address (came from here: Mail Delivery Subsystem <******@xxxxx.prodigy.net>):
"The original message was received at Tue, 16 Jan 2024 12:28:35 -0800 from mail-mw2nam12on2049.outbound.protection.outlook.com [40.107.244.49] ----- The following addresses had permanent fatal errors ----- (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes) ----- Transcript of session follows ----- ... while talking to mx-sbc.mail.am0.yahoodns.net.: >>> DATA <<< 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes 554 5.0.0 Service unavailable"
And here is the undeliverable error message I got multiple times when trying to send to a yahoo.com email address (came from: Microsoft Outlook <******@xxxxxxx.com>):
"Delivery has failed to these recipients or groups:
(******@yahoo.com)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Thank you for help.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Your reply on page 5
Oh wow! I'm supposed to be able to follow that? I think I will write a letter and drop it in the mailbox instead. How much is postage these days?
and now you got it. It isn't that hard, is it?
That's correct. I was forced to stop whining about it and do something about it when others in our office started experiencing the same thing.
Step 1 - Read the content of the rejected message. I found this: "authentication-results: dkim=none (message not signed)"
If that is you, then see my post at the bottom of Page 6. Which was just a repost of what had already been suggested a dozen times.
FYI
message not DKIM signed doesn't always result in rejection.
First thing many users do is complain and blame. We're human and that's what we do.
Ron, respectfully, your comments aren't helping. People just want solutions.
Out of a handful of domain DNS providers, the longest I had to wait was about 15 minutes. Most were within 5. It's totally dependent on the provider's DNS. Glad you got it working.