Why can't I send email from Outlook (microsoft account) to a Yahoo or AT&T email account?

Anonymous
2024-01-16T21:00:39+00:00

For years, I have been sending emails from Outlook on my desktop computer and mobile device with no problems. But the last few days, I am getting rejection messages saying my emails cannot make it through. Can I get help figuring out what is going on?

Here is the undeliverable error message I got when trying to send to an att.com email address (came from here: Mail Delivery Subsystem <******@xxxxx.prodigy.net>):

"The original message was received at Tue, 16 Jan 2024 12:28:35 -0800 from mail-mw2nam12on2049.outbound.protection.outlook.com [40.107.244.49] ----- The following addresses had permanent fatal errors ----- (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes) ----- Transcript of session follows ----- ... while talking to mx-sbc.mail.am0.yahoodns.net.: >>> DATA <<< 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes 554 5.0.0 Service unavailable"

And here is the undeliverable error message I got multiple times when trying to send to a yahoo.com email address (came from: Microsoft Outlook <******@xxxxxxx.com>):

"Delivery has failed to these recipients or groups:

(******@yahoo.com)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Thank you for help.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-03-11T16:08:05+00:00

    Sure but I'd setup all of them anyway.

    Yahoo requires DMARC for bulk senders

    https://senders.yahooinc.com/best-practices/?guccounter=1

    The rest of us only needs SPF or DKIM and maintain good reputation.

    Image

    I have only one domain set up for DMARC, SPF and DKIM, others just SPF and DKIM. All send fine. Yahoo bulk requires all three but that doesn't explain why SPF and DKIM and no DMARC works if they're considering the email as bulk.

    Also, I have other clients I've tested using outbound mail services (SMTP2GO) and the originating domain only has SPF but goes through fine. Looking at the headers, Yahoo accepts the SMTP server's DKIM.

    Half my clients couldn't care less about sending to Yahoo or AOL.. to the other half, it's a 'nightmare scenario.'

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  2. Ron-6928 4,991 Reputation points
    2024-03-11T15:51:04+00:00

    Sure but I'd setup all of them anyway.

    Yahoo requires DMARC for bulk senders

    https://senders.yahooinc.com/best-practices/?guccounter=1

    The rest of us only needs SPF or DKIM and maintain good reputation.

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  3. Anonymous
    2024-03-11T15:15:04+00:00

    The only thing I've found that works is to set up DKIM (assuming there's already a proper SPF). DMARC isn't necessary. I've tested on 4 different domains.

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  4. Ron-6928 4,991 Reputation points
    2024-03-11T14:57:11+00:00

    Tell us your domain name. We may be able to tell you which record (SPF, DMARC) is missing or invalid.

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  5. Ron-6928 4,991 Reputation points
    2024-03-11T14:34:03+00:00

    You're welcome.

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