Why can't I send email from Outlook (microsoft account) to a Yahoo or AT&T email account?

Anonymous
2024-01-16T21:00:39+00:00

For years, I have been sending emails from Outlook on my desktop computer and mobile device with no problems. But the last few days, I am getting rejection messages saying my emails cannot make it through. Can I get help figuring out what is going on?

Here is the undeliverable error message I got when trying to send to an att.com email address (came from here: Mail Delivery Subsystem <******@xxxxx.prodigy.net>):

"The original message was received at Tue, 16 Jan 2024 12:28:35 -0800 from mail-mw2nam12on2049.outbound.protection.outlook.com [40.107.244.49] ----- The following addresses had permanent fatal errors ----- (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes) ----- Transcript of session follows ----- ... while talking to mx-sbc.mail.am0.yahoodns.net.: >>> DATA <<< 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes 554 5.0.0 Service unavailable"

And here is the undeliverable error message I got multiple times when trying to send to a yahoo.com email address (came from: Microsoft Outlook <******@xxxxxxx.com>):

"Delivery has failed to these recipients or groups:

(******@yahoo.com)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Thank you for help.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-03-11T18:56:40+00:00

    I finally dug in and did the DKIM thing "Configure DKIM signing of outbound messages in Microsoft 365 - Use the Defender portal to enable DKIM signing of outbound messages using a custom domain" that was in that link from MarkLucasNY

    https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide#configure-dkim-signing-of-outbound-messages-in-microsoft-365

    See Steps #1-#7

    At #6, this required me to "Add the CNAME record required for Microsoft" into our Network Solutions account

    https://learn.microsoft.com/en-us/microsoft-365/admin/dns/create-dns-records-at-network-solutions?view=o365-worldwide#add-the-cname-record-required-for-microsoft

    (If you don't use Network Solutions, still click on this link. You will see links to other DNS hosting providers in the left panel. You want to do the "add CNAME" thing.)

    We are now able to send to Yahoo accounts.

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  2. Anonymous
    2024-03-10T02:14:13+00:00

    Allan, wonder if your IT expert that fixed your issue might need some additional business! I need someone that knows how to fix this issue, which I have been having recently. Sounds like it is the type of fix that can be applied remotely. If your IT expert is a fee-based vendor and would like some additional business, if you would post how to contact I would reach out and maybe others would as well. Thanks! Jim Long.

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  3. Anonymous
    2024-03-09T07:18:36+00:00

    Can’t Microsoft just fix this

    It’s nice to know I’m not alone but who and how can this be fixed??!!?!

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  4. Anonymous
    2024-02-14T19:16:36+00:00

    I contacted tech support and the rep was able to walk me through the fix. It has been caused by MS updates not working with other updates from Yahoo, Google (Gmail) and other providers. My domain is with Wix and we had to get into the administrative part of my Wix account and make some changes, so that they jive with the MS updates. It can be done, just have to get a good techie.

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  5. Anonymous
    2024-02-12T18:02:35+00:00

    I'm having this same issue. I can send to Yahoo, Gmail and AOL emails, but I can't send anything TO them. They all get kicked back. VERY frustrating. Please advise.

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