Gmail app keeps asking for Microsoft account credentials - not able to login

Anonymous
2024-01-25T09:50:09+00:00

Hi,

Since yesterday (24-01-2024) Gmail app won't sync with my Hotmail account. This email account is my default one, and syncs email, calendar and contacts.

Tried to remove account from devices, restart and add account again (manual configuration).

Server is defined as "m.hotmail.com", port "443", Security "SSL/TLS"

It as two options to proceed:

-"Next" - returns a information to check account data or change to modern authentication

-"modern authentication" - tries to sign on a google page (https://enterprise.google.co./exchangeoauth2rediret...) and returns a message "Can't add your personal email".

This happens both in a basic tablet with android 10 and in a Redmi Note 9 Pro (running stock Miui on Android 12)

What could be causing this? any help tp solve?

Thanks

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-07-22T00:21:09+00:00

    Its been 6 months. Anyone find a solution yet?

    I've been experiencing the same issue for months and still no resolution. I'm using an "app password" which seems to sync some of the time but sync periodically fails for no reason and throws me to the authentication page. The option "Switch to Modern Authentication" fails.

    Is there any hope of a root cause analysis and proper resolution from Google or Microsoft? Mail, calendar and contact sync have been working perfectly for years and OAuth 2.0 authentication is quite mature.

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  2. Anonymous
    2024-07-22T02:53:18+00:00

    Very glad to hear I'm not alone! I think it's probably up to Google to fix this by implementing so-called "Modern Authentication" properly.

    Anyway, frustration drove me to install Outlook for Android (which may have been Microsoft's intention all along...)

    • r

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  3. Anonymous
    2024-07-28T19:47:37+00:00

    I still hope that is is not their intention - I mean to disable Contact and Calender Sync.

    What is Microsoft doing here - and why is it not reacting about it?

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  4. Anonymous
    2024-07-28T22:10:52+00:00

    It's a ploy to make you use Microsoft Apps... and until the EU or US take action for anti competitive behaviour they are going to hide behind the "security issue".. Bollocks

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  5. Anonymous
    2024-08-26T19:31:32+00:00

    we were all using Basic authentication in the gmail app to talk to our hotmail accounts via activesync. activesync is what an enterprise Microsoft Exchange account would use, including calendar, contacts, etc.

    1. _microsoft_ has decided to disable "basic" authentication for hotmail accounts and now requires "modern" authentication. because it's 2024.
    2. _google_ has decided (a few years ago) that the only way the gmail app can connect to a hotmail account using modern authentication (by selecting 'outlook, hotmail, or live' when setting up a new account in the gmail app) is via IMAP, not via activesync. imap is an email-only technology invented in 1986. no calendars, no contacts. "modern" indeed.

    since we can all see that "exchange" is an option when setting up a new mail account in the gmail app, we know that google knows perfectly well how to get the gmail app to talk to Microsoft Exchange ActiveSync servers using modern authentication. google has to do this, because so many big corporation$ use Exchange ActiveSync. guess what else runs on micrososft exchange activesync servers? hotmail/outlook. all google has to do is one or both of the following:

    A. let us choose "exchange" and then put our hotmail addresses in, instead of blocking us and saying "go back and choose outlook, hotmail, or live instead"

    B. let the "outlook, hotmail, or live" option" use activesync instead of imap.

    pro-tip: the built in email app on every android or apple phone you've had for the past 5-10 years (maybe longer) does B.

    but google won't let us do either of these things in the gmail app. google is actively, purposely choosing not to let us use activesync for free hotmail/outlook accounts. because if you're going to be using a free email/contact/calendar service, google wants that service to be their service. not microsoft's service. so the gmail app is going to offer a superior experience with a gmail account than it does with a hotmail account.

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