Gmail app keeps asking for Microsoft account credentials - not able to login

Hello,

Thank you for posting here in Microsoft Community.

Basing on your description you are unable to connect to the Outlook.com server using the Gmail application on your phone and other mobile devices. I'd be more than glad to assist you on this, for me to have a better view of your concern, I'd like to ask few details:

• What is the Gmail app version are you using?
• Are you able to login on to https://outlook.live.com using the account?
• Have you tried using another email client such as Outlook application, does it have the same issue as well?

Here are troubleshooting steps I can suggest:

1. Verify if you are able to login on the webmail https://outlook.live.com.
2. Try to reset your password for that Hotmail account as possible it's a credential issue.
3.  Visit Mail - Outlook (live.com) check the status of the devices connected to your Hotmail account, you can also refresh it from there by clicking the cycle arrow icon. If the status is other than "OK" you can try to remove it then set-up the Hotmail account again on Gmail.
4. Try to add the account on the Outlook.com and Hotmail.com configuration instead of Microsoft Exchange. If not you can also try to set it up as IMAP then use this configuration: POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support (Note: IMAP configuration only syncs email items.

I hope this information helps! Please let me know if you need further assistance, I'd be more than glad to assist you on it.

Regards,

Arquel C.

Microsoft Moderator

I can suggest in any chance do not delete the microsoft account on phone because you can't recreate it anymore. i made the mistake and lost calendar and contacts on 2 Android devices.

It must be Microsoft fault, they changed something on 24.01.24 and there is no solution yet.

I'm facing the same issue. I've given a shot at your questions and recommendations:

• What is the Gmail app version are you using? SR: I'm using 2023.12.31.599526178. It was installed using the Play Store.
• Are you able to login on to https://outlook.live.com using the account? SR: Yes.
• Have you tried using another email client such as Outlook application, does it have the same issue as well? SR: Yes, no issues when using the Outlook application on Android.

My device shows as "OK" as devices connected to your Hotmail account.

Further details:

The issue is intermittent. Sometimes email syncs fine for several minutes and I'm not prompted for credentials. Then all of a sudden, I get prompted for credentials and the capabilities are lost.

Thanks for your input.

As for your suggestions:

1-Gmail app version is 2023.12.31.599528178, installed from PlayStore.

2 - I already changed password and problem keeps the same

3 - delete all devices and tried to setup account on android devices as an exchange account and i'm able to login. In this process returns a messa that's impossible to log in the server.

4 - as for previous step does not work, i did ad account as IMAP anda work fine. But in this setup i cannot synchronize "contacts" and "Calendar", wich is very annoying since all my data is centered in this mocrosoft account.

Also installed Outlook form Play Store and setup this account with no problems at all.

I think that Microsoft made changes on mobile servers and Gmail in unable to log on those changes. But it's only a guess...

In this meanwhile possibly i'm goibo to migrate all my data for a google account, as i cannot loose calendar or contacts acess in a easy way on my phone..

Thanks for your efforts

I'm having this issue as well. Either Gmail broke their Microsoft Exchange server support or Microsoft are preventing it from working on Gmail properly to force people to use their Outlook android app.

Either way I think this issue does need to be investigated by Microsoft and properly addressed.