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Hi,
Since yesterday (24-01-2024) Gmail app won't sync with my Hotmail account. This email account is my default one, and syncs email, calendar and contacts.
Tried to remove account from devices, restart and add account again (manual configuration).
Server is defined as "m.hotmail.com", port "443", Security "SSL/TLS"
It as two options to proceed:
-"Next" - returns a information to check account data or change to modern authentication
-"modern authentication" - tries to sign on a google page (https://enterprise.google.co./exchangeoauth2rediret...) and returns a message "Can't add your personal email".
This happens both in a basic tablet with android 10 and in a Redmi Note 9 Pro (running stock Miui on Android 12)
What could be causing this? any help tp solve?
Thanks
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Come on Microsoft, something not quite cricket here!? Maybe reach out to Google for some help? 😂
Have already got the latest Gmail App version (Android).. doesn't work. Made the mistake of deleting one of my accounts from the app.. can't add it back in. Tried doing it manually and the modern authentication.. doesn't work. Can add the account as IMAP, but that's not much use as it won't sync the calender. Out of desperation resorted to using the Outlook App, but don't like it and the calender view is awful. But it's better than no access at this point
But thanks for taking the time to respond.
Unsure for other accounts (hotmail\outlook) but recently (Wednesday 14th ~ Thursday 15th) there was another Gmail version available in the play store.
Version 2024.02.04.604829058 This seemed to help but we ended up having the exchange account completely deleted and recreated and then added to a couple of devices for testing.
Its worked perfectly since then.
Another exchange account suddenly stopped working recently, upgrading the app didn't resolve it, thinking it will need deletion or recreation to resolve.
Unless there are some settings or groups/policies that are not correctly applied to that account.
This probably doesn't help with regular hotmail\outlook accounts but try update the Gmail app version listed above.
So is there any update on this? One month on and the Gmail App cannot reliably access Hotmail or Outlook accounts using Exchange settings. Getting the "credentials needed" on multiple accounts. I can access these online or via the Outlook App, so it's not the email accounts that are at fault. Something was "update" on the Microsoft servers in January that has broke things.. and it's not been undone or fixed!
The Problem was set to "resolved" by Microsoft, but now it is again under investigation: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef
The "official" thread for this issue is also linked there, in which various information is collected/exchanged.