This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Before I switched to new outlook, I was able to double click on attachments and they would open to their specific apps. Ex. If it was a PDF it would open with Acrobat; If it was a word doc, it would open with word. Now I have to click the download button and it default saves to my downloads folder instead of being put where I want it in the beginning. I also can't drag attachments from an email to the specific folder I want to save it to on my desktop. I have to download and then move it from my downloads folder.
I know it's probably just a new process I'll have to get used to, but hey maybe someone knows a hack!
Thank you in advance :)
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have spent so much time trying to find a work around. I don't want to go back to the desktop version of outlook, but this is a major pain. We get copies of our voicemails as attachments in our emails and in order to listen to them, I have to save it. Super annoying frustrating.
Any update? this is impacting usability of your new product. How could this not be on the features list?
I have this same issue. Why does Microsoft keep making "improvements" that make my work life so much more difficult?
I have the same issue and it is frustrating to say the least.
I couldn't agree more.! It's so frustrating. I wonder what focus groups or beta testers they are using to put the "new" Outlook through it's paces. Anyone who routinely deals with .pdf (or other) attachments doesn't want to ADD steps to deal with them. The "new" Outlook may, indeed be new, but it's not an improvement if it makes me work harder.