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Before I switched to new outlook, I was able to double click on attachments and they would open to their specific apps. Ex. If it was a PDF it would open with Acrobat; If it was a word doc, it would open with word. Now I have to click the download button and it default saves to my downloads folder instead of being put where I want it in the beginning. I also can't drag attachments from an email to the specific folder I want to save it to on my desktop. I have to download and then move it from my downloads folder.
I know it's probably just a new process I'll have to get used to, but hey maybe someone knows a hack!
Thank you in advance :)
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue with pdf documents. I can open a word doc as described above, but not a pdf.
Thank you,
Hello Melissa S Lopez,
Thank you for your reply, may I know if you managed to reach the new Outlook support team? They should be able to assist as well. Feel free to update me on their response.
Thank you for your cooperation and understanding. Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you!
Sincerely,
Simbarashe | Microsoft Community Moderator
HI Simbarashe,
When I click on that drop down menu after previewing, I don't have that open with option (screenshot attached)
Hello Melissa S Lopez,
Thank you for posting to the Microsoft Community. We are happy to assist you.
In the new Outlook for Windows, you can still open attachments without downloading them by clicking on the attachment to preview it. Once the attachment is previewed, you can click on the "Open" button at the top of the preview pane to open it in its specific app. If you want to save the attachment to a specific folder, you can click on the "Save As" button next to the "Open" button and choose the location where you want to save the attachment. I have tested it on my side and I have this feature as shown in the attached screenshot. Please let me know if I got you wrong
The feature for moving attachments from an email to a different folder is not yet available in the new Outlook.
In the meantime, we sincerely recommend you post your concern as an idea to our Outlook in-app feedback site Contact support and provide feedback within the new Outlook for Windows - Microsoft Support
Our Product Development Team is committed to enhancing the customer experience by continually examining suggestions to include in the design and development of future product upgrades based on your suggestions. Hopefully, your suggestion will help many users in the future.
Thank you for your time and understanding. For other questions, feel free to add your post to the Microsoft Community team.
Stay safe and healthy. Have a good day!
Sincerely,
Simbarashe | Microsoft Community Moderator
Dear
Thank you for posting to Microsoft Community. We are happy to assist you.
We are looking into your situation, we will update the thread shortly.
Appreciate your patience and understanding and thank you for your time and cooperation.
Sincerely,
Katherine | Microsoft Community Moderator