Why is the "New" Outlook for Windows client so awful...deliberately???

Anonymous
2024-02-26T17:21:00+00:00

While I believe I understand some of the reasoning behind the marginally improved "New" Outlook while lamenting the overall deprecated experience - namely, an effort to normalize the look and feel across the desktop, mobile and web versions - the path taken is regressive in nature, at least for those of us who've long relied upon the desktop variant to manage much of their eMail, task and scheduling affairs.

I've been comfortable with the working knowledge that detailed work associated with eMail, tasks and scheduling has been the province of the desktop client, while the mobile and web versions offered very functional and not as detailed abilities.

Now, after having lived with the "new" Outlook desktop client for months now, I can conclude that the 'improvements' to this client when compared to its current and soon former versions is far less capable and far more mobile/web like in function - overall, a deprecated experience.

One notable issue is the mere fact that one can seemingly no longer remove attachments directly from an eMail. While this may seem trivial to some, having attachments to eMail AND the ability to download same simply increases the already arduous task of managing one's documents, while increasing the overall storage footprint (since these could now be stored in at least two places), which could represent increased subscription costs over time.

Microsoft, PLEASE revisit this intended direction for the desktop client, and instead consider introducing some of the long-favored desktop client functions into the mobile and web variants, in turn genuinely introducing "new" functionality all around.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-08-20T07:55:56+00:00

    there is zero justification for such an awful product

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  2. Anonymous
    2024-08-20T14:02:49+00:00

    I agree. No excuse.

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  3. Anonymous
    2024-08-21T14:32:15+00:00

    by far the worst upgrade, its slow looks terrible and makes EVERYTHING harder to read, move or change. they've simplified settings and REMOVED so many features. its absolutely awful

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  4. Anonymous
    2024-09-09T04:13:36+00:00

    yeah the new outlook email app is the worst freaking pos i've ever had to use. anytime i've been in a crunch to send important documents or anything, outlook will 100% decide to force me to sign in again literally 3+ times before crashing and coming up with an error message saying it was unable to log me into my account. i can't even speak on usability, ui, or other practical things like layout when this garbage doesn't open. it's completely antithetical to speed and ease-of-use. i'd much rather use any browser email manager that will open immediately and provide all the functionality i need.

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  5. Anonymous
    2024-09-09T09:03:01+00:00

    Just had a phone call from a client. Some users have just switched to new Outlook and their Office365 accounts have disappeared from Outlook, but left the shared mailboxes connected. What is this utterly **** piece of software.

    I had to connect remotely to find out what had happened to realise what these users had done. Switched back to old Outlook and their accounts re-appeared.

    This is an essential tool and we cannot afford to have Microsoft users being beta testers for such an outrageous piece of programming, switching to new Outlook caused downtime for a client. The "Try New Outlook" toggle needs removing from the interface as a matter of urgency. It is clearly not fit for purpose.

    I tested a while back and lost access to a ton of IMAP accounts, didn't think for one minute users would loose access to O365 accounts, but now we know it happens and happened to multiple users so not an isolated issue.

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