Why is the "New" Outlook for Windows client so awful...deliberately???

Anonymous
2024-02-26T17:21:00+00:00

While I believe I understand some of the reasoning behind the marginally improved "New" Outlook while lamenting the overall deprecated experience - namely, an effort to normalize the look and feel across the desktop, mobile and web versions - the path taken is regressive in nature, at least for those of us who've long relied upon the desktop variant to manage much of their eMail, task and scheduling affairs.

I've been comfortable with the working knowledge that detailed work associated with eMail, tasks and scheduling has been the province of the desktop client, while the mobile and web versions offered very functional and not as detailed abilities.

Now, after having lived with the "new" Outlook desktop client for months now, I can conclude that the 'improvements' to this client when compared to its current and soon former versions is far less capable and far more mobile/web like in function - overall, a deprecated experience.

One notable issue is the mere fact that one can seemingly no longer remove attachments directly from an eMail. While this may seem trivial to some, having attachments to eMail AND the ability to download same simply increases the already arduous task of managing one's documents, while increasing the overall storage footprint (since these could now be stored in at least two places), which could represent increased subscription costs over time.

Microsoft, PLEASE revisit this intended direction for the desktop client, and instead consider introducing some of the long-favored desktop client functions into the mobile and web variants, in turn genuinely introducing "new" functionality all around.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-09-09T09:03:01+00:00

    Just had a phone call from a client. Some users have just switched to new Outlook and their Office365 accounts have disappeared from Outlook, but left the shared mailboxes connected. What is this utterly **** piece of software.

    I had to connect remotely to find out what had happened to realise what these users had done. Switched back to old Outlook and their accounts re-appeared.

    This is an essential tool and we cannot afford to have Microsoft users being beta testers for such an outrageous piece of programming, switching to new Outlook caused downtime for a client. The "Try New Outlook" toggle needs removing from the interface as a matter of urgency. It is clearly not fit for purpose.

    I tested a while back and lost access to a ton of IMAP accounts, didn't think for one minute users would loose access to O365 accounts, but now we know it happens and happened to multiple users so not an isolated issue.

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  2. Anonymous
    2024-08-10T15:50:32+00:00

    Completely agree.

    • Attachment management is very user-unfriendly.
    • If you classify your emails into folders and subfolders and have rules to send emails to these folders, you can't see if you have new emails unless you open the folders.
    • No way to customize folders
    • The search feature defaults to prioritizing certain emails, which are never the ones you're actually looking for.

    And so on.

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  3. Anonymous
    2024-02-26T23:21:51+00:00

    Hello Wil,

    Welcome to Microsoft Community. I am a Microsoft user just like you, I hope you are doing well.

    Based on the information you provided, it seems that you are not satisfied with the new Outlook for Windows client and its features. You prefer the old Outlook for Windows client and its functionalities. You also have a specific problem with removing attachments from emails in the new Outlook for Windows client. I understand that this is a very frustrating and disappointing situation.

    Here are some suggestions that you can try:

    • If you want to remove attachments from emails in the new Outlook for Windows client, you can do so by right-clicking on the attachment and selecting Remove Attachment from the context menu. Alternatively, you can select the attachment and press the Delete key on your keyboard.

    • If you want to switch back to the old Outlook for Windows client, you can do so by going to Settings > View all Outlook settings > General >New Outlook and turning off the toggle for Try the new Outlook. You can also click on the toggle button at the top right corner of the Outlook window. Note that this option may not be available to you if your admin has enforced the new Outlook for Windows client for your organization.

    • If you want to provide feedback or report a problem with the new Outlook for Windows client, you can do so by going to Help > Feedback or Help >Support in the Outlook app.

    You can also use the Feedback Hub app on your Windows device or visit the [Outlook for Windows feedback] page to share your thoughts and suggestions with us.

    I hope this helps you with your Outlook for Windows issue.

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  4. Anonymous
    2024-07-15T14:15:58+00:00

    there is no toggle but if you are in 'New' (****) Outlook go to help and one of the options is classic outlook. happy days!

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  5. Anonymous
    2024-07-10T23:05:22+00:00

    MIcrosoft is a piece of **** company

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