not receiving verification code for account sign in

I ordered this product this morning using my wife's computer which is why I bought. I used my wife's email for everything but have not recived a product code to use it, Either refund my money or send the code she needs to use it, Or send it to my email address ******@yahoo.com

Bruce H Stockel

Hi Shrivatsa Bhadri

Thank you fr getting back.

I am glad to know that you wre able to receive the verification code now. I hope everything is working fine now.

To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

We thank you again for your time. You have a good day.

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator

Thank you for the support. I got the verification code today when i tried to sign in.

Hi Shrivatsa Bhadri

Thank you for posting in the Microsoft Community Forum.

I understand that you're having trouble receiving the verification code for your Microsoft account. I understand how challenging this can be, but I'm here to help you resolve this issue.

The cause of this problem could be due to several reasons, such as a delay in the delivery of the verification code, the code being sent to the wrong email address, or the email being filtered into your spam or junk folder.

I'd like to ask a few questions to better isolate the problem;

• Can you tell which specific account has the problem? Just provide us the domain if it's @outlook.com, @hotmail.com or something else.
• How do you access your email? Is it through the Outlook mail app or on the Outlook.com web?
• Is this a personal account or work/school account?

To start, I would recommend checking your spam or junk folder to see if the verification code email was filtered there. If you still can't find it, you can try requesting another verification code by clicking on the "Resend code" button on the sign-in page.

If you're still not receiving the verification code, you can try adding the email address to your safe senders list to ensure that future emails from Microsoft are not filtered into your spam or junk folder.

You may refer to this link for more information. Troubleshooting verification code issues - Microsoft Support

I hope this helps you resolve the issue and regain access to your Microsoft account. Let me know if you have any further questions or concerns.

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator