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We have one user whose email attachments always show in the body of her emails rather than as attachments. We have already confirmed that her default format is HTML. I have watched her process for attaching them and it is exactly as I do them and mine always show as attachments. Please advise. *I have since learned that this was a changed instituted by Microsoft and now all links show up in the body of the email rather than as an attachment. Not a glitch; just a bad update.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am using a Mac and am unable to have attachments to the message - they all appear in the body. I have tried changing format to Plain Text, not Rich...problem still persists.
Can you please let me know the options when on a Mac.
Thank you
I was having the same issue this morning. We ran a repair of Outlook which did not resolve the issue. Eventually, because I needed to get the email out, I logged in on Outlook for the web and was able to add my attachment as expected.
We then tested if the behavior occurred with a new email and it did not present the same behavior. There was something in particular about the email I was replying to that was embedding attachments. It's bizarre and really annoying... my IT support tech had not seen the behavior before either and did not have any ideas as to what the cause could be. At least using the Outlook web app resolved it, but I hope it's not a common occurrence to need to use that workaround.
i am facing the same issue recently which is was fine before this happen. Could not find any solution to fix it.
I think I am having the same problem of a poorly designed user interface / UX. I see attachments as icons... vs a list of attachments at the top of the email. This is VERY FRUSTRATING B/C THE INFO THAT USED TO BE DISPLAYED FOR ATTACHMENTS IS NOT SHOWING FOR ICONS... in particular, I need to see the FILE ATTACHMENT SIZE... so I can remove attachments when the total email attachments size exceeds the max limits on file attachment sizes that the servers will accept. Also, when I attach docs, it often sticks them where the cursor is located... often in the middle of the text... so it rips the sentence or paragraph apart by sticking giant icon in the middle of the paragraph and chopping up the text... looks like garbage and is hard to read... so I have to DELETE the attachment.. scroll the cursor down to somewhere else and then re-insert the file...
This UX creates frustration, rework, and waste of time.... this busts UX design rules e.g. The Design of Everyday Things by Don Norman, The Thoughtless Design of Everyday Things by Karl Weigars... removed link
Needs to be fixed.
Would like to know where I can turn this off, change it....
Chris
First-day occurrence of the same problem, without any updates or upgrades or changes of settings of anything on my PC within the past two days. Both in replies to messages or in newly created messages. Contrary to the official MS advice, I turned the format to HTML (from Rich Text) - and the file attached as usual (instead of that F-word) icon in the body of the message. Hope this may help some of my fellow sufferers. BTW the latest MS update of BIOS, some three days ago, changed a number of settings in Word, had to reset them - although they stayed ticked off as before! Had to untick, and tick them off again, and press OK. Outlook worked OK though after that BIOS upgrade, this occurred without any previous warnings today.