Outlook attachments showing in body of email rather than attached to it

Anonymous
2024-01-17T23:43:42+00:00

We have one user whose email attachments always show in the body of her emails rather than as attachments. We have already confirmed that her default format is HTML. I have watched her process for attaching them and it is exactly as I do them and mine always show as attachments. Please advise. *I have since learned that this was a changed instituted by Microsoft and now all links show up in the body of the email rather than as an attachment. Not a glitch; just a bad update.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

50 answers

Sort by: Newest
  1. Anonymous
    2024-10-14T01:42:19+00:00

    This is bad, all I get is an image with a partial file name. It's not clear which .Pdf's I've attached. Two (or more) different Pdfs attached but all with the same image appearing in the message body with only the first 12 or so characters of the file name showing. Please return to previous.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-10-09T21:09:09+00:00

    For the past few weeks, I've encountered the same issue where Outlook defaults to attaching documents as links instead of traditional email attachments. While I’m familiar with the HTML workaround, this is not the issue here. This is a new default setting of Outlook that cannot be changed.

    I strongly recommend reverting to the previous functionality that allowed both options—attaching files as either links or direct attachments. Each serves a distinct purpose:

    • Attachments: I use them to grab the reader's attention, as recipients are more likely to open an attachment than click on a link. Attachments are also easily recognizable in Outlook, indicated by a small icon, which helps in identifying emails that require reading or review. Moreover, being able to filter emails with attachments is crucial for quickly finding specific messages in my inbox.
    • Links: These are useful for referencing documents without requiring immediate attention. They allow recipients to access resources as needed rather than prompting an immediate review.

    I understand that a limitation of attachments is that they don’t remain in the email thread after the initial message. However, a potential solution could be automatically converting attachments into links in replies, ensuring the entire email thread retains access to the original information shared.

    Until more user research is conducted to address this issue, I urge you to restore the previous version. Links are often overlooked, as many people associate them with external websites rather than important documents, causing materials to go unread.

    Many thanks!

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-10-01T11:22:42+00:00

    Agreed. Please put this back the way it was. This is a real pain

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-09-30T11:43:55+00:00

    My coworker was with this issue and this anwser was the only one that worked. Thanks a lot.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-09-26T12:39:27+00:00

    Thanks...this did the trick from me. Never had to do this until now. In case anyone wants to know, this format section you show in the image to change to HTML, is located on the "Format Text" tab.

    For me, this tab only appears when I "pop out" on a reply to an email. The "Pop Out" is found in the upper right of the email I am working on. It has a square icon with an arrow originating from the middle and going to the upper right.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments