Outlook attachments showing in body of email rather than attached to it

Anonymous
2024-01-17T23:43:42+00:00

We have one user whose email attachments always show in the body of her emails rather than as attachments. We have already confirmed that her default format is HTML. I have watched her process for attaching them and it is exactly as I do them and mine always show as attachments. Please advise. *I have since learned that this was a changed instituted by Microsoft and now all links show up in the body of the email rather than as an attachment. Not a glitch; just a bad update.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-07-02T15:03:20+00:00

    This is a worthless reply. We can get wrong answers from GenAI on our own, you don't need to share them with the world.

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  2. Anonymous
    2025-07-01T20:36:16+00:00

    I asked AI an told me to do this (problem solved, I changed it to plain text)

    When Outlook is attaching files in the message body instead of the attachment field, it usually means the email is being composed in Rich Text Format (RTF). This format can embed attachments directly in the body, often making them appear as icons within the text.

    ✅ Solution: Change the Email Format to HTML or Plain Text

    Here’s how you can fix it:


    📌 For a Single Email:

    1. Open the email you're composing.
    2. Click Format Text on the ribbon.
    3. In the Format section, select HTML or Plain Text.

    📌 To Change the Default Format for All Emails:

    1. Open Outlook.
    2. Go to File > Options.
    3. Select Mail from the left panel.
    4. Under Compose messages, find Compose messages in this format:
    5. Choose HTML or Plain Text from the dropdown.
    6. Click OK.

    Why This Happens

    • RTF format supports embedded objects, which is why attachments appear inside the message body.
    • Most modern email clients prefer HTML format for compatibility and consistency.

    Once you switch to HTML or Plain Text, attachments will go to the proper Attachments section of the email.

    Let me know if you need help changing this in a specific version of Outlook (e.g., Outlook 365, Outlook 2019, Web, etc.).:

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  3. Anonymous
    2025-05-16T09:29:40+00:00

    You are most Welcome Jerry,

    Have a good one :)

    Best regards,

    David

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  4. Anonymous
    2025-05-14T21:08:03+00:00

    Thanks for that. To me it was not an obvious solution. I don't think that I had previously changed it to Aa Rich Text.

    Best regards,

    Jerry

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  5. Anonymous
    2025-05-14T07:58:17+00:00

    Open a new mail -> Format Text -> switch select "Aa HTML" instead of "Aa Rich Text"

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    3 people found this answer helpful.
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