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Hello,
I have install copilot on my desktop but I cannot for the life of me figure out how to install this into my outlook ( I am signed in). I have this and it is not working either.
Any help would be greatly appreciated.
Thank you so much.
Justin
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Justin,
Thank you for your guidance. I do not find the checkbox for Enable Microsoft 365 Copilot for both Compose messages and Editor options boxes. Please advise.
- Launch Outlook.
- Click on the File menu.
- Select Options near the bottom left.
- Under Compose messages, check the checkbox for Enable Microsoft 365 Copilot.
- If you can’t find the option, click the Editor Options button.
After my Co-Pilot license was added to my account, after a few days I suddenly got a version update and then upon restarting Co-Pilot just appeared in the ribbon and the side nav... No idea how or why.
These options do not show any "Enable Microsoft 365 Copilot" option anywhere in Options or settings that I can find - both before i had the update, and now even after I have 365 enabled. So I have yet to find any checkbox to enable or disable Co-Pilot...
- Launch Outlook.
- Click on the File menu.
- Select Options near the bottom left.
- Under Compose messages, check the checkbox for Enable Microsoft 365 Copilot.
- If you can’t find the option, click the Editor Options button.
After my Co-Pilot license was added to my account, after a few days I suddenly got a version update and then upon restarting Co-Pilot just appeared in the ribbon and the side nav... No idea how or why.
These options do not show any "Enable Microsoft 365 Copilot" option anywhere in Options or settings that I can find - both before i had the update, and now even after I have 365 enabled. So I have yet to find any checkbox to enable or disable Co-Pilot...
I am not sure why Microsoft has made this so difficult even if activate and deploy in the Admin centre still copilot is nowhere to be seen on the client machines.
If I go to browser-based Outlook, I can log in using one of my two MS accounts. Under one email, I have an account at GoDaddy, with IMAP mailbox. Under another email, I have a license for MS 365. If I log in with my GoDaddy account, I don't see the Copilot in Outlook, but if I log in with my email that has a license for MS 365, I see the Copilot icon.
In Outlook for desktop, Product Info shows that it is properly licensed and even shows the Copilot icon among the applications under the license. In this Outlook I have three email accounts configured: the one associated with my GoDaddy account, the one with MS 365 license, and one more (with no MS account). No matter which account I use to write my email, Copilot is not present, even though "Enable Copilot" option is checked. Interestingly enough, I do have the Copilot icon present in MS Word, Excel and PowerPoint. Huh?
I think that having multiple email accounts is what causes this mess. I doubt that it is possible to fix it or even to report this situation: MS is way too big to pay attention to its customers 😒
"New Outlook" is extremely limited and does NOT allow viewing PST files, which I need. When will Copilot be capable of supporting "regular" Outlook.