Hi Justin Ortiz1,
Good day.
Thank you for posting to the Microsoft Community. We are glad to assist.
This AI-powered tool can significantly enhance your email composition experience. Here are the steps to enable it:
- Launch Outlook on your desktop.
- Click on the File menu.
- Select Options near the bottom left.
- Under Compose messages, tick the checkbox for Enable Microsoft 365 Copilot.
- If you can’t find the option directly, click the Editor Options button.
- In the Proofing tab, tick the checkbox for Use Copilot to help me write better emails.
- Save the changes.
Remember that sometimes changes may not reflect immediately, so consider restarting your computer if needed. You can also enable Copilot in Outlook on mobile and Mac using similar steps.

If you’re still having trouble, you can try contacting Get support - Microsoft 365 admin | Microsoft Learn the support team will have access to assist remotely and collect logs to investigate the issue from the back end.
Please do not hesitate to contact me with any questions or concerns. I look forward to hearing from you.
Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Best regards,
Community Moderator