Emails sent on the New Outlook application are saved in the draft folder and not sent

Hi,

Thanks for the reply. I am using the "New Outlook" which does not have File in the top menu nor does it show the connection info. I have done all the steps you specified and it still moves all messages to the Draft folder before they are sent. I had several which I could never get to send and some today that did actually send and were received with a bit of a delay 5-10 minutes. I am testing this with my email accounts in Gmail from my Outlook app on Win 11. I also have an email account from my Internet provider and they both behave the same from the New Outlook app.

The old one works just fine so I have gone back to it for now...I still have the New Outlook installed.

I see from older threads that this is not a new problem for Outlook but I cannot see any details about this occurring on the New Outlook app.

Any suggestions would be greatly appreciated.

Bryan

Hi Bryan,

Thanks for contacting us and sorry for the inconveniences,

I suggest you try the following steps to troubleshoot and fix your issue:

• Resend the message. You can open the draft folder, double-click the email that won't send, and click Send again. You can also delete the message and rewrite it from scratch if needed.
• Make sure Outlook is not offline. You can check the status at the bottom right of the Outlook window. It should say Connected. If it says Offline, click the Send/Receive tab and then click Work Offline to toggle it off.
• Ensure you are connected to the internet.
• Close and restart Outlook. You can exit the Outlook application and make sure it is not running in the background. You can use the Task Manager to end any Outlook processes if needed. Then, reopen Outlook and see if the issue is resolved.

Let me know if this helps or if you need further assistance.

Regards, Sola

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