Emails sent on the New Outlook application are saved in the draft folder and not sent

Anonymous
2024-02-26T23:14:58+00:00

Windows 11

Microsoft 365

New Outlook

Issue is with sending from outlook.com as well as email address from an internet provider. IMAP/SMTP

Emails are saved in the draft folder and sometimes are sent after a delay of 5 minutes. The email takes another 5-10 minutes to arrive at the recipient email address.

This started on Feb 25, 2024

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-30T13:59:31+00:00

    Just worked for me, ty :-)

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  2. Anonymous
    2025-03-26T20:13:06+00:00

    Same boat here. I personally don't use Outlook, but I am doing some IT help for a non-profit company that uses it. The biggest problem is that one of the main people that I'm assisting is visually impaired, so she uses Fusion, a program that vocalizes what's happening on screen so she knows what she's doing. After she presses the send shortcut, she assumes that her email has been sent as she should. She doesn't have a way to know that they are in the drafts until she is notified by someone that they didn't receive an email. Their reason for switching to Outlook several months ago was because the Fusion program is integrated to work with Microsoft products. It's sad that their company pays for a program so that she can "possibly" do her job effectively. I've been searching for hours and in over a year I haven't seen anything from Microsoft that says they're working on it.

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  3. Anonymous
    2025-03-25T22:04:57+00:00

    I tried it - It doesn't work for me :-(

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  4. Anonymous
    2025-03-04T18:09:35+00:00

    What I first noticed is that this doesn't happen at all if I simply wait for the email to show up in the sent folder before closing out the email. But alas, I still forget sometimes and see an email or two stuck in drafts.

    SO - what I found helped was to change the 'un-send email' setting from 10 seconds to zero seconds. So far so good!

       Click the following:
    
    1. View tab
    2. View Settings (with the little blue gear icon next to it)
    3. Mail
    4. Compose & reply
    5. Scroll down to "Undo Send" where you can slide the bar down to zero.

    I hope this helps someone!

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  5. Anonymous
    2025-02-03T05:45:27+00:00

    it happens on old outlook too. but at least that has some settings that might help. Why are all my "sent" emails ending up in Draft Folder? - Microsoft Community

    thousands of threads on this topic and going back as far back as 2018 in this community. win mail was the best and again MS has some smart alec that thought it was a good idea to kill off that product just like they did with the taskbar thingy for win 11

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