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I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.
If they switch to New Outlook, no issues. Online is also working.
Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.
Please advise.
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Both my coworker and I are connected the same exchange server.
HIs works, but didn't Friday. Mine worked Friday, but doesn't now.
If it is the Exchange server version, shouldn't we both either work, or not work?
Do you have to be an admin to run the powershell command? If so, I am not.
Something that I realized is that the accounts are not in the same sever. I tested with 3 accounts and only mine (the updated one) failed
Yes, you need to be admin (Office 365 admin) to check this info
You need to open powershell (as admin -right click run as admin-) and run this command
Set-ExecutionPolicy RemoteSigned
Install-Module -Name ExchangeOnlineManagement
after the install and several Yes you can connect to your tenant using
Connect-ExchangeOnline -UserPrincipalName ******@yourdomain.com
After that you can check every mailbox using
Get-Mailbox ******@yourdomain.com | fl *version
It should return something like this
AdminDisplayVersion : Version 15.20 (Build 7409.32) <--- this version is the one that seems to be working
ExchangeVersion : 0.20 (15.0.0.0)
Still not working in Europe at 20.20 CET.
What build is your mailbox running?
Microsoft's "update" is that the problem seems to be resolved, but 100% it is not.
Outlook 16.83.1
MacOS 12.7.4
3:36 P.M. EDT