Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2024-03-27T10:37:21+00:00

    a mailbox issue just for Mac users? Then they really screwed up

    Well, look at this -- mailbox obviously screwed up, so yeah - EWS connection for Legacy Outlook is definitely broken

    PS C:> Get-Mailbox MINE | fl *version*

    AdminDisplayVersion          :
    CalendarVersionStoreDisabled : False
    ExchangeVersion              : 0.20 (15.0.0.0)

    PS C:> Get-Mailbox colleague | fl *version*

    AdminDisplayVersion          : Version 15.20 (Build 7409.32)
    CalendarVersionStoreDisabled : False
    ExchangeVersion              : 0.20 (15.0.0.0)

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  2. Anonymous
    2024-03-27T09:12:11+00:00

    a mailbox issue just for Mac users? Then they really screwed up

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  3. Anonymous
    2024-03-27T09:04:55+00:00

    Germany, Wednesday, 27th of March

    I've just tested this with one of my colleagues who is working with Moder Outlook only.

    Switched back to Legacy - working without issues

    Noticed that he's using Version 16.83.2 (not installed via App Store)

    Checked App Store - Upgrade is available

    Updated to latest Outlook Version

    Still no sync possible - last Sync was March, 22nd 6:41pm

    This seems to be not only a server side issue but also a mailbox issue as well I guess.

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  4. Anonymous
    2024-03-27T07:27:09+00:00

    I'm still not able to add my M365 work account in Legacy mode. I have updated Outlook app, cleared all Keychain entries....still not working.

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  5. Anonymous
    2024-03-27T06:50:40+00:00

    SAME HERE SAME PROBLEM: 6TH DAY WITHOUT ACCESS TO OUTLOOK LEGACY AND NO COMMUNICATION FROM MICROSOFT

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