Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

181 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-03-22T17:42:36+00:00

    This is insanity. I am going to have a nervous breakdown if something isn't done about this. It is CRIPPLING me at my office. My boss and everyone else is freaking out and I have to sit here and do nothing. I rolled back to a version of office from last year and still the issue persists.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-03-22T16:51:05+00:00

    This is ridiculous. Still not working after 15 hours. Version 16.83

    "New" Outlook is a step backwards and does NOT fulfill my needs. Need Legacy Outlook restored ASAP.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-03-22T16:30:18+00:00

    While the current fix is listed as being in Outlook Version 15.20 (Build 7409.16) I just checked with a user on v15.20, build 7409.24 and the issue persists.

    Whatever they're doing is not resolving the issue, and it doesn't look like their supposed fix coming in 7409.16 is going to resolve it either.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-03-22T16:25:05+00:00

    There are things that I like about the new Outlook, e.g., the UI has a faster response time. But it is lacking some crucial features. E.g.:

    • I cannot copy or move an e-mail from an IMAP account to a 365 account for archiving in a folder
    • I can't create a meeting request from an e-mail
    • I can't turn of/off "Focused Inbox" for each account/Mailbox individually, only for all or none.
    • etc.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-03-22T16:15:06+00:00

    Good grief! Surprising this wasn't caught before release. Please fix asap

    Was this answer helpful?

    0 comments