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I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.
If they switch to New Outlook, no issues. Online is also working.
Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.
Please advise.
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have clients who still have it working, and others with similar systems it is not working.
It started Wednesday at some point and has yet to be corrected.
This is not a software (Outlook) issue. It's an Exchange issue.
Ashraf,
I"m on version 16.83.1 (24031813), in Legacy view no connection to 365 account.
Please support with updated status
This is not true
My mailbox is
AdminDisplayVersion : Version 15.20 (Build 7409.24)
And It's not working
another mailbox is:
AdminDisplayVersion : Version 15.20 (Build 7409.15)
and it works!
The same problem in my company, we can't use legacy, some users are still working without issues but others don't want the 'new outlook.' We need a solution right now. They must have made some correction for it to fail in some profiles and not in others