Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2024-03-23T07:00:15+00:00

    Hi All,

    We've removed the More Info section for this event as we've received updated information that any version of the Legacy Outlook for Mac client may be impacted. The deployment of the fix to address the identified code issue has completed, but additional issues introduced with the recent service maintenance have been identified, causing impact to persist. We're in the process of internally validating an additional fix to fully resolve impact and will provide a timeline for this fix to deploy to all affected environments when available.

    Next update by: Saturday, March 23, 2024 at 6:00 PM UTC

    Best Regards,

    Ashraf.

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  2. Anonymous
    2024-03-23T03:37:50+00:00

    I have exactly the same and same problem. Damn me for updating my software.

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  3. Anonymous
    2024-03-23T02:59:37+00:00

    Legacy outlook Version 16.83.1 (24031813) on mac here, still cannot access my exchange account up until now.

    Another workaround about this would be, why on earth can't I access old exchange on new outlook? ridiculous

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  4. Anonymous
    2024-03-23T00:03:52+00:00

    It has been 24 hours now and the issue is still occuring. Is there an ETA for when this will be resolved ?

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  5. Anonymous
    2024-03-22T23:24:04+00:00

    bring it back. this isn't fair to drop on users with no warning and no lead time. new outlook is nowhere near as intuitive as legacy. this is affecting my ability to do business.

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