Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2024-03-24T01:10:26+00:00

    I am having the same issue. I was forced to use the new version. If I try moving mail from my Inbox to folders On My Computer (using a Mac Book) the email goes back to my Inbox. I wasted 6 hours over the chat line and then sharing screens with level 2 with no resolution. Was supposed to get a call back today but got an email saying I did not respond - big lie.

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  2. Anonymous
    2024-03-24T00:54:43+00:00

    It is fairly frustrating that it is so difficult to find details of this issue, leading many of us to spend hours troubleshooting thinking there is an issue with our accounts or Macs, when it is a server-side issue.

    https://portal.office.com/servicestatus indicates everything except Teams is green with no issues, which clearly isn't the case for legacy Mac Outlook users.

    And now looks like no fix until at least Monday: The latest status from Service Health ID EX742767 is:

    Mar 23, 2024, 12:38 PM EDT We're finishing the final internal validations before the additional fix begins deployment, and anticipate deployment to begin by our next scheduled update.Next update by:Monday, March 25, 2024 at 3:30 PM EDT

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  3. Anonymous
    2024-03-23T21:57:11+00:00

    The entire situation is nonsensical.

    Can't someone at MSFT roll back the changes that created the failure for Mac Legacy Outlook on the SERVER side?

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  4. Anonymous
    2024-03-23T20:06:47+00:00

    Another few hours of life wasted due to Outlook bugs. Switching to the new Outlook doesn't help. I've lost count of how many crashes there have been today.

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  5. Anonymous
    2024-03-23T20:04:14+00:00

    Fix is still not 'saturated' to affected users! What is the ETA for this to be resolved?

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