Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

181 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-03-24T16:37:32+00:00

    9:34am PST "Legacy" outlook is syncing and working. Thank you for fixing the issue.

    To Microsoft, calling it "Legacy" and forcibly making people have to switch from new to Legacy makes me INCREDIBLY nervous that Legacy will be sunset. Not a customer-facing approach.

    I'm of the "Inbox Zero" people and the new outlook doesn't work this way. More importantly, I probably COULD use the new Outlook if only there was a way to not show EVERY single email in a thread in my inbox. I have dozens of folders for a reason and it's to put away old content that can referenced later, but I don't need it immediately visible my inbox. Inbox should only show what's in the inbox. Make that a toggle/switch and you miiiiiight covert some people.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-03-24T16:03:58+00:00

    Indeed for some happy few, not for me, still same issue: impossible to connect. 5 pm CET.

    Still impossible to use OUTLOOK LEGACY on MACBOOK PRO. Still no communication from MSF.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-03-24T15:51:31+00:00

    For some but not for others. Still at 11:50am EST (DST) still not syncing.

    **** Microsoft?????

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-03-24T15:10:41+00:00

    All, I have been monitoring this post. As of about 10 am Eastern Time, it appears that Microsoft may have resolved the issue. I was able to connect to our server and download all emails via Outlook Legacy. just a warning - depending on the number of emails on your server, it may take a few minutes to fully sync to the "all folders up to date" message on the lower right.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-03-24T14:43:12+00:00

    NO APOLOGY, NO COMMUNICATION, BUT ON MY END STILL NO FIX - STILL UNABLE TO USE LEGACY OUTLOOK WITH MY MACBOOK FOR 3 DAYS

    Was this answer helpful?

    0 comments