Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2024-03-25T13:39:10+00:00

    Update here, is working by now.

    Main reason I'm not using "new look" is that it enforces routing all mails via Microsoft's servers. So for example, to transfer my mails out of outlook into a different archive, I'm using a locally installed IMAP server (in a docker container) which then is used by my archiving software (DevonThink Pro) to pull mails over to the local archive. See

    https://github.com/mnott/mail2dt

    Now that works very well in legacy mode. Why would I transfer mails that I already have locally over to Microsoft's servers to then have it down on my own IMAP?

    So basically Microsoft formerly was breaking email only by using those ridiculous PST files you could never even really search in.

    Now Microsoft is breaking email more fundamentally by interfering with your talking directly to whatever server you want to talk to.

    Of course it's all their plan to lock you into their cloud.

    Anyway.

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  2. Anonymous
    2024-03-25T13:17:53+00:00

    Yes, this is terrible on Microsoft's part. I was actually NOT having any problem last week. It seems the problem started Friday 3/22 afternoon when they were supposed to be fixing the issue.

    New Outlook is unworkable. I need to be able to see a "To" field in my inbox to identify emails that are a priority for me to address (the filter is junk — it includes CC's), and I need access to Public Folders. Not to mention it just looks awful and uses screen real estate inefficiently.

    Outlook 16.83.1

    Mac OS 12.7.1

    9:25 A.M. US EDT

    12:05 P.M. US EDT | UPDATE: Updated to 12.7.4, no difference.

    And also, Microsoft, can you make it any easier to accidentally delete an email? Seriously, NEW Outlook is one of the worst redesigns I've ever seen. This is why you have so many users still on Legacy.

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  3. Anonymous
    2024-03-25T10:56:08+00:00

    Still not working at 11.55 AM CET.

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  4. Anonymous
    2024-03-25T10:18:30+00:00

    How is it possible that Microsoft causes an outage for it business users of Outlook, and four days later it still does not work? How come this is being treated so unprofessionally by Microsoft?

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  5. Anonymous
    2024-03-25T08:11:29+00:00

    Still not working at 9AM CET.

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