Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2024-03-23T12:10:52+00:00

    Please provide new outlook app for Mac OS that affected users can download as alternative.

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  2. Anonymous
    2024-03-23T09:56:03+00:00

    This still hasn't been resolved it's now Saturday at 10am UK time, any update please

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  3. Anonymous
    2024-03-23T09:34:21+00:00

    I'm on version 16.83 and still have the problem. New Outlook is useless because it doesn't accept all of the folders I maintain in the Legacy version. Maybe New Outlook should be fixed before forcing us to use it.

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  4. Anonymous
    2024-03-23T07:27:07+00:00

    Really poor from Microsoft this should really be treated as SEV1 where the issue persists since Thursday !

    please try and understand not all organisations can be on new outlook most of the organisations are on Version 16.83.1 (24031813)

    the fix seems to have been rolled out without proper testing/validation - can Micosoft pull all efforts to fix this asap ?

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  5. Anonymous
    2024-03-23T07:00:15+00:00

    Hi All,

    We've removed the More Info section for this event as we've received updated information that any version of the Legacy Outlook for Mac client may be impacted. The deployment of the fix to address the identified code issue has completed, but additional issues introduced with the recent service maintenance have been identified, causing impact to persist. We're in the process of internally validating an additional fix to fully resolve impact and will provide a timeline for this fix to deploy to all affected environments when available.

    Next update by: Saturday, March 23, 2024 at 6:00 PM UTC

    Best Regards,

    Ashraf.

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