Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2024-03-22T19:48:17+00:00

    This is not a software (Outlook) issue. It's an Exchange issue.

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  2. Anonymous
    2024-03-22T19:45:35+00:00

    Ashraf,

    I"m on version 16.83.1 (24031813), in Legacy view no connection to 365 account.

    Please support with updated status

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  3. Anonymous
    2024-03-22T19:43:14+00:00

    This is not true

    My mailbox is

    AdminDisplayVersion : Version 15.20 (Build 7409.24)

    And It's not working

    another mailbox is:

    AdminDisplayVersion : Version 15.20 (Build 7409.15)

    and it works!

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  4. Anonymous
    2024-03-22T19:10:58+00:00

    The same problem in my company, we can't use legacy, some users are still working without issues but others don't want the 'new outlook.' We need a solution right now. They must have made some correction for it to fail in some profiles and not in others

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  5. Anonymous
    2024-03-22T18:33:13+00:00

    Same issue here. MacBook Pro, 2021, 14", M1 Sonoma 14.3

    Outlook version 16.83.1 (24031813)

    HORRIBLE that I cannot use Legacy outlook. Need this fixed asap!

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