Why is Mac Outlook Legacy not working today?

Anonymous
2024-03-21T13:34:42+00:00

I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.

If they switch to New Outlook, no issues. Online is also working.

Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.

Please advise.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2024-03-25T13:17:53+00:00

    Yes, this is terrible on Microsoft's part. I was actually NOT having any problem last week. It seems the problem started Friday 3/22 afternoon when they were supposed to be fixing the issue.

    New Outlook is unworkable. I need to be able to see a "To" field in my inbox to identify emails that are a priority for me to address (the filter is junk — it includes CC's), and I need access to Public Folders. Not to mention it just looks awful and uses screen real estate inefficiently.

    Outlook 16.83.1

    Mac OS 12.7.1

    9:25 A.M. US EDT

    12:05 P.M. US EDT | UPDATE: Updated to 12.7.4, no difference.

    And also, Microsoft, can you make it any easier to accidentally delete an email? Seriously, NEW Outlook is one of the worst redesigns I've ever seen. This is why you have so many users still on Legacy.

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  2. Anonymous
    2024-03-25T10:56:08+00:00

    Still not working at 11.55 AM CET.

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  3. Anonymous
    2024-03-25T10:18:30+00:00

    How is it possible that Microsoft causes an outage for it business users of Outlook, and four days later it still does not work? How come this is being treated so unprofessionally by Microsoft?

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  4. Anonymous
    2024-03-25T08:11:29+00:00

    Still not working at 9AM CET.

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  5. Anonymous
    2024-03-25T07:46:43+00:00

    STILL NOT WORKING ON MY END - 4 DAYS WITHOUT SERVICE

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