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I am a support consultant for many customers. Getting a bunch of calls this morning (03/21/2024) about Legacy Mac version 16.8x and above not syncing.
If they switch to New Outlook, no issues. Online is also working.
Why would Legacy stop working today for some? Running Mac OS X 13.x and 14.x with same issue.
Please advise.
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
the issue is still pending- Any update ? The New Outlook is unfortunately completely unusable for productive work and therefore not a valid answer or option.
Can you please communicate the expected fix time for this issue or workaround for users other than "wait ..." ?
Thanks in advance
Best regards
Marco
Any update on this issue? I have a user that is having an issue connecting his Legacy Outlook
Agree - getting this network issue fixed is business critical. New outlook can not substitute with such less functions. Please prioritize a fix and roll out asap.
Hello Edd,
Thank you for reaching out.
Kindly note that there is an incident that was posted to the Service Health with ID EX742767 which might be related to this behavior. The user experience of this incident is: Legacy Outlook for Mac users may be unable to connect to their Exchange Online mailboxes.
Title: Legacy Outlook for Mac users may be unable to connect to their Exchange Online mailboxes
User impact: Legacy Outlook for Mac users may be unable to connect to their Exchange Online mailboxes.
Current status: The fix is continuing to deploy to the affected environment. We're monitoring its progress and anticipate it may be finished saturating by our next scheduled communication update. We'll confirm its completion or reassess the estimated time for resolution at that time.
Scope of impact: Any user of the legacy Outlook for Mac hosted on the affected infrastructure may be impacted.
Root cause: A recent service maintenance change introduced a code issue that inhibits communication between legacy Outlook for Mac users and the Exchange Online service, which is resulting in the impact.
For affected customers to easily identify the information here, this thread may be closed. I will also post back once this issue is resolved in Service Health.
Thank you for your kind understanding.
Best Regards,
Ashraf | Microsoft Community Moderator
Request you to please resolve on tom most priority ,i need Legacy Outlook for Mac only.
Hello Edd,
Thank you for reaching out.
Kindly note that there is an incident that was posted to the Service Health with ID EX742767 which might be related to this behavior. The user experience of this incident is: Legacy Outlook for Mac users may be unable to connect to their Exchange Online mailboxes.
Title: Legacy Outlook for Mac users may be unable to connect to their Exchange Online mailboxes
User impact: Legacy Outlook for Mac users may be unable to connect to their Exchange Online mailboxes.
Current status: The fix is continuing to deploy to the affected environment. We're monitoring its progress and anticipate it may be finished saturating by our next scheduled communication update. We'll confirm its completion or reassess the estimated time for resolution at that time.
Scope of impact: Any user of the legacy Outlook for Mac hosted on the affected infrastructure may be impacted.
Root cause: A recent service maintenance change introduced a code issue that inhibits communication between legacy Outlook for Mac users and the Exchange Online service, which is resulting in the impact.
For affected customers to easily identify the information here, this thread may be closed. I will also post back once this issue is resolved in Service Health.
Thank you for your kind understanding.
Best Regards,
Ashraf | Microsoft Community Moderator