Using older versions of Outlook for Mac in business environments
Don't shoot the messenger. I'm just reporting that updating Outlook solved the problem for me.
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I have been trying to open Outlook on my MacBook Pro all day, and it has consistently crashed. I was just using Outlook last night and had not made any changes to apps or settings since trying to open Outlook this morning. MacBook is running Sonoma 14.3.1. Never any issues until now. Consistent error messages....even after uninstalling and re-installing...per Microsoft support which was not very helpful.
Below is the most recent message I received (minus hundreds of lines due to character limits).
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_CRASH (SIGTRAP)
ExceptionEnumString: 50331648
Exception Code: 0x00000001 (0x0000000000000000)
Date/Time: 2024-03-19 22:11:55 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.83.1.24031813
Crashed Module Name: merp
Crashed Module Version: 16.83.24031813
Crashed Module Offset: 0x000000000000559c
Blame Module Name: Microsoft Outlook
Blame Module Version: 16.83.24031813
UnsymbolicatedChecksum: DCA9BCB06082872F879C6092737B3813
Blame Module Offset: 0x0000000000034334
StackHash: 3334bf3e6cfb5dc_50331648_main_phx_arm
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016afdd9d0
Crashed thread: 0
uncaught ObjC exception, reason: The window has been marked as needing another Update Constraints in Window pass, but it has already had more Update Constraints in Window passes than there are views in the window.
<OLToolbarValidatingWindow: 0x12505d640> 0x282 (642) {{0, 89}, {1696, 990}} en
OS Information
Operating System: Mac OS X 14.3.1 (Build 23D60)
CPU: ARM64e, Logical CPU Count: 12
Physical Memory: 16384 MB
Device_model: Mac14,10
Screen: 1728.000000 x 1117.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1728.000000, 1117.000000
CrashedApp_Virtual_Memory_Size_MB: 406330.625000
CrashedApp_Resident_Memory_Size_MB: 456.703125
CrashedApp_Memory_Footprint_MB: 158.661926
ErrorReportingDeviceUUID: 483A116B-B39F-5CBD-82C1-D981E3B9C0DA
ErrorReportingUUID: 44C40BF0-BDD8-402C-A229-42DB172A9594
ULS UUID: EA80B636-3297-4FFC-A9B9-B49947795BF0
CrashedLogSessionId: EA80B636-3297-4FFC-A9B9-B49947795BF0
TimeFromLaunch: 0 hours, 0 minutes, 5 seconds
CrashedSessionDuration: 5
Total errors on this client: 210
Microsoft Application Information:
SHSuffixKey_1: _arm
AudienceChannel: CC
Audience: Production
SHSuffixKey_0: _phx
PreviewEnabled: true
AudienceGroup: Production
Using older versions of Outlook for Mac in business environments
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Don't shoot the messenger. I'm just reporting that updating Outlook solved the problem for me.
Thanks, this fix helped me - I created a new profile.
The consistent crashing loop also started for me after the latest upgrade to Sonoma (OSX 14.3.1).
Is this still happening to people? I've only just experienced this problem this morning. Only seems to be when I need to reply to an email. Trying a few different suggestions listed in this thread but nothing seems to be working?!
Sorry Josh... Wrote that from the phone and didn't realised.
@Casey Bonacci
At the moment my Outlook (Version 16.85.1 (24051916)) works on all devices (all with macOS 14.5).
This is when it started for me - around May 23, and only when replying to messages or starting a new message. Any solutions from anyone yet that actually solve the problem permanently?