Why is Outlook on my Mac suddenly crashing consistently?

Anonymous
2024-03-19T22:22:31+00:00

I have been trying to open Outlook on my MacBook Pro all day, and it has consistently crashed. I was just using Outlook last night and had not made any changes to apps or settings since trying to open Outlook this morning. MacBook is running Sonoma 14.3.1. Never any issues until now. Consistent error messages....even after uninstalling and re-installing...per Microsoft support which was not very helpful.

Below is the most recent message I received (minus hundreds of lines due to character limits).

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_CRASH (SIGTRAP)

ExceptionEnumString: 50331648

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2024-03-19 22:11:55 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.83.1.24031813

Crashed Module Name: merp

Crashed Module Version: 16.83.24031813

Crashed Module Offset: 0x000000000000559c

Blame Module Name: Microsoft Outlook

Blame Module Version: 16.83.24031813

UnsymbolicatedChecksum: DCA9BCB06082872F879C6092737B3813

Blame Module Offset: 0x0000000000034334

StackHash: 3334bf3e6cfb5dc_50331648_main_phx_arm

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016afdd9d0

Crashed thread: 0

uncaught ObjC exception, reason: The window has been marked as needing another Update Constraints in Window pass, but it has already had more Update Constraints in Window passes than there are views in the window.

<OLToolbarValidatingWindow: 0x12505d640> 0x282 (642) {{0, 89}, {1696, 990}} en

OS Information

Operating System: Mac OS X 14.3.1 (Build 23D60)

CPU: ARM64e, Logical CPU Count: 12

Physical Memory: 16384 MB

Device_model: Mac14,10

Screen: 1728.000000 x 1117.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1728.000000, 1117.000000

CrashedApp_Virtual_Memory_Size_MB: 406330.625000

CrashedApp_Resident_Memory_Size_MB: 456.703125

CrashedApp_Memory_Footprint_MB: 158.661926

ErrorReportingDeviceUUID: 483A116B-B39F-5CBD-82C1-D981E3B9C0DA

ErrorReportingUUID: 44C40BF0-BDD8-402C-A229-42DB172A9594

ULS UUID: EA80B636-3297-4FFC-A9B9-B49947795BF0

CrashedLogSessionId: EA80B636-3297-4FFC-A9B9-B49947795BF0

TimeFromLaunch: 0 hours, 0 minutes, 5 seconds

CrashedSessionDuration: 5

Total errors on this client: 210

Microsoft Application Information:

SHSuffixKey_1: _arm

AudienceChannel: CC

Audience: Production

SHSuffixKey_0: _phx

PreviewEnabled: true

AudienceGroup: Production

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-16T06:50:32+00:00

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_ACCESS

    ExceptionEnumString: 1

    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

    Date/Time: 2024-10-16 06:44:37 +0000

    Application Name: Microsoft Outlook

    Application Bundle ID: com.microsoft.Outlook

    Application Signature: OPIM

    Application Bitness: x64

    Application Version: 16.89.3.24092813

    Crashed Module Name: HxCore

    Crashed Module Version: 16.0.18011.33808

    Crashed Module Offset: 0x00000000000457c4

    Blame Module Name: HxCore

    Blame Module Version: 16.0.18011.33808

    UnsymbolicatedChecksum: C8AB0357C3BF32CE350B86F2D0DBE784

    Blame Module Offset: 0x00000000000457c4

    StackHash: 571589dad51b746d_1_0x00000000000457c4_bk_phx_arm

    Application LCID: 2057

    Extra app info: Reg=en Loc=0x0809

    Build Type: Release

    Crashed thread Stack Pointer: 0x_00000001772366b0

    Crashed thread: 16

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  2. Anonymous
    2024-08-22T16:44:36+00:00

    HORRIBLE Advice, now I can't send ANYTHING anymore without becoming a paying MS 365 customer????!!!!

    I had the 1 time payment version, but after your update I now seem to have installed a Microsoft Office 365 version which I CANNOT UNDO. So now NO EMAIL is coming in or going out again until I either start paying monthly, or recover my whole MacBook to my last Time Machine Backup... :-(((((

    NOT HAPPY.

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  3. Anonymous
    2024-07-19T10:02:47+00:00

    Try to end the program with the "task manager"
    Its cmd+option+esc and then end outlook

    Works best for me.

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  4. Anonymous
    2024-06-10T22:34:58+00:00

    Same issue. Not only Outlook, also PowerPoint. Ever since updating to Mac OS14.5 - Just randomly locks up and freezes.

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  5. Anonymous
    2024-05-30T15:03:36+00:00

    This is when it started for me - around May 23, and only when replying to messages or starting a new message. Any solutions from anyone yet that actually solve the problem permanently?

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