How to stop delete key from deleting the entire email in outlook?

Anonymous
2024-02-18T13:18:35+00:00

When I press delete - like in any other Microsoft tool, i mean delete the immediate text. But for some reason, Outlook started to use this key to delete e-mail. Where can I swich it off?

It´s really frustrating, I really wonder how people at Microsoft think. For example, they added annoying function where I have to first confirm editing a Word file before I start editing it (WHY?). But now I can accidentally delete an entire e-mail by a very predictable action. WHY! Just stop changing things for worse. Everytime I reinstall my windows, I need to go through the ordeal of swiching all these "bright ideas" off.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-01-19T16:08:23+00:00

    I used the solution recommended, and it worked... one time!

    Then it started doing the same thing again!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-11-19T15:53:46+00:00

    Close Outlook and re-open. Just worked for me.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-11-15T05:04:16+00:00

    This worked for me. I had to perform Quick repair

    Tried above steps and restart outlook. Cheers

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-10-03T19:10:15+00:00

    This issue started today on my Desktop Office using a corded keyboard.

    Fortunately it was moving these "deleted" emails to my drafts, from there I was just popping out the window as others have explained to have it function as normal.

    I decided to close and re-open Outlook and it's behaving normal now. Very odd, hope it doesn't come back.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-09-11T15:47:30+00:00

    Started happening to me yesterday (Sep 10, 2024), the only reason I noticed what it was doing (and how many emails it had been deleting) is that using CTRL+DEL gave me a pop-up saying it was going to "ignore" the entire conversation. I could hit Cancel, then decided to look through my Deleted folder and found a bunch of messages I had lost.

    Tried rebooting but the issue persists. Right now the only "fix" is to double-click the email or select "pop out" to edit the email in a separate window. This is absurd.

    My version is Microsoft® Outlook® for Microsoft 365 MSO (Version 2408 Build 16.0.17928.20114) 64-bit

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments