You updated MS Outlook and decided to discriminate against people who may need to hear how the e-mail sounds when drafting a response. Fix it now.
Stop adding useless features and UI changes for the sake of keeping programers employeed. The new outlook was not ready for release, It should have been beta tested longer and issues fixed before telling companies to upgrade. You are acting in bad faith when you intentially push for customer to update knowing that you have a faulty product.
Should this be an example of AI programing then your AI needs better logic or data sets to work from.