This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I reset my password but my account still blocked?
<Changed to a question>
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
I use Live.com
the message is:
your connexion is blocked
you'v tried to connect too many time with a wrong password before
Leonardo_Y: Further to your scripted message of October 22, 2023, I answered your questions, but have heard nothing further. Are you working on this issue?
.Note: My subscription cycle ends today, & should auto renew. Credit card # confirmed correct. However problem started yesterday.
.Live
.ERR: Logon failure: unknown user name or bad password.
.I am able to sign in to the Microsoft account with my new password.
.I reset my password (multiple times) using the Rest Password prompt.