Outlook Android App error occurred during authentication. Please try again later.

Anonymous
2024-02-27T14:35:56+00:00

For some reason when my outlook app is not showing new emails, so I searched online and the advice on Microsoft site was to clear the apps cache and storage (which I did)

This has obviously removed all my setting on my phone so when i go into the app again it asked me to log in again, when i click this is automatically detects my outlook email address, I clock on this (it doesn't ask for password BTW - but i did try to just enter my email and password but same error message) but then just come up with an error saying " error occurred during authentication. Please try again later"

I am using the latest version of Outlook for Android app (27 Feb 2024) - 4.2405.2 (42405820).

I am using Android 14.

I started experiencing this issue today, Feb 27, 2024 as soon as I downloaded the Outlook app for Android.

I can log in successfully to this Yahoo Mail account, using Outlook for Windows, web etc. Only Outlook for Android is a problem.

I had issues with Google and Outlook accounts but then somehow they were resolved when suddenly the Outlook was able to sign in, even when there was the same error message displayed.

How can this be fixed, I need access to my emails asap

Thanks

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2025-07-20T00:16:41+00:00

    I am also having the same issue.
    It appears that Microsoft and/or Outlook is confused with who is who or what is what, on the logins and passwords.

    I have had my own domain name for over 25 years. My email is thru that domain name. It is NOT a business account. This all got messy about 3-4 years ago when GoDaddy and Microsoft merged the email systems.
    It seems the login windows/prompts vary, woording ain't real clear, if it wants my Email password or my Microsoft acct password.

    I 'factory reset' my Samsung tablet. I went to add my email in the Outlook app. After putting in the email, it asks if Business/Work or Personal account. To me, it is Personal as it is my own personal email via in past, my own domain name.
    ...have tried both Business and Personal and after trying, both fail to authenticate.

    At some point, some click I did on options, it did seem to have me login to my MS account and now when I go to add an account, it finds my email on the MS side and wants to add it. But still fails to authenticate.

    I have also cleared the App cache and deleted the app data, with no effect, except to have to relogin to the MS account at some step.

    I have logged in on my desktop browser to the Outlook.Office.Com site ok, logged out and back in, so my password works.

    Anyone else feel like the process is screwed up and overlapping?
    Sure seems like a lot of efforts here for a very basic, simple, email setup login failing.

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  2. Anonymous
    2025-07-20T04:21:32+00:00

    Hi,

    I am feeling your pain. It seems as if Microsoft does not give a damn about customer satisfaction. They are so very happy to take money for their products, but entirely unable to fix an ongoing issue with their platform. I would think that there would be some sort of IT guru working within their organisation that is able to simply 'flick a few switches' and make this process seamless and simple to add email accounts to Outlook. My wife is waiting to buy a new Samsung A56, to replace her A71, but until this well-known flaw is fixed once and for all, that purchase will not be happening. I wish I had not upgraded my phone either. Microsoft have been utterly useless regarding this.

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