Outlook Android App error occurred during authentication. Please try again later.

Anonymous
2024-02-27T14:35:56+00:00

For some reason when my outlook app is not showing new emails, so I searched online and the advice on Microsoft site was to clear the apps cache and storage (which I did)

This has obviously removed all my setting on my phone so when i go into the app again it asked me to log in again, when i click this is automatically detects my outlook email address, I clock on this (it doesn't ask for password BTW - but i did try to just enter my email and password but same error message) but then just come up with an error saying " error occurred during authentication. Please try again later"

I am using the latest version of Outlook for Android app (27 Feb 2024) - 4.2405.2 (42405820).

I am using Android 14.

I started experiencing this issue today, Feb 27, 2024 as soon as I downloaded the Outlook app for Android.

I can log in successfully to this Yahoo Mail account, using Outlook for Windows, web etc. Only Outlook for Android is a problem.

I had issues with Google and Outlook accounts but then somehow they were resolved when suddenly the Outlook was able to sign in, even when there was the same error message displayed.

How can this be fixed, I need access to my emails asap

Thanks

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2025-03-01T15:57:03+00:00

    I spent hours and hours and hours trying to solve this problem and had almost given up when I stumbled upon the solution. I followed the steps previously posted by another subscriber as follows:

    Steps:

    open android settings

    go-> Accounts and backup

    go-> Manage accounts

    Sign out of Samsung account (with same email)

    Sign out of any other microsoft account

    Also follow steps to remove cache and data from outlook, uninstall

    At this point rather than reinstalling outlook which had not worked the first time I followed these steps, I installed Gmail as my primary email app and linked my Microsoft email addresses. This worked without a problem an I felt like I would probably have to go forward using Gmail as my mail app. Then on a whim I reloaded the outlook app and tried to load my Microsoft emails and it worked without an issue. I was able to uninstall the Gmail and continue forward using my outlook without a problem. Whether this was a fluke on my S25 or is a true workaround solution I don't know.

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  2. Anonymous
    2025-02-27T05:17:23+00:00

    I have followed all the steps you suggested but still can't get Outlook to work on my S24 Android phone.

    Outlook works fine on my PC with my software or if I log in to 365 online. But I can't even add my primary email address on my cell phone. I was able to install Outlook Lite and add my Gmail address, but that is not the email address that I use as a primary email address.

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  3. Anonymous
    2025-02-05T01:31:00+00:00

    This only happened to me when I tried to add my Yahoo account. You must add your yahoo email before any other account. I think this is the same with other emails. Don't add an exchange email until all other emails are in outlook.

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  4. Anonymous
    2025-02-05T00:03:46+00:00

    I am having the same problem. I just got a new android s25 ultra and everything I try to access my office 365 account with the outlook app, I get an authorization error. Plz help

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  5. Anonymous
    2025-01-15T15:39:21+00:00

    outlook will not load on my android

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