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For some reason when my outlook app is not showing new emails, so I searched online and the advice on Microsoft site was to clear the apps cache and storage (which I did)
This has obviously removed all my setting on my phone so when i go into the app again it asked me to log in again, when i click this is automatically detects my outlook email address, I clock on this (it doesn't ask for password BTW - but i did try to just enter my email and password but same error message) but then just come up with an error saying " error occurred during authentication. Please try again later"
I am using the latest version of Outlook for Android app (27 Feb 2024) - 4.2405.2 (42405820).
I am using Android 14.
I started experiencing this issue today, Feb 27, 2024 as soon as I downloaded the Outlook app for Android.
I can log in successfully to this Yahoo Mail account, using Outlook for Windows, web etc. Only Outlook for Android is a problem.
I had issues with Google and Outlook accounts but then somehow they were resolved when suddenly the Outlook was able to sign in, even when there was the same error message displayed.
How can this be fixed, I need access to my emails asap
Thanks
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have a software company for the past 40 years. If we have treated our customers in this way we would not be in business. I have many friends that have Apple and are shocked as to these issues, with Outlook on Android, with little urgency!
I would agree with that as I am able to set up just basic android email on POP3 on another android phone. It's when I use Outlook and Authenticator that I have an issue
It is the authentication issue in Outlook. The program is defective, they need to have the user repair it by asking some questions. Calendar works, contacts work, so the Outlook setup and authentication is buggy.
My phone is fine as well. It's not the phone
Phone is brand new, S25 Ultra. Everything worked great on my old S10e until it died.