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For some reason when my outlook app is not showing new emails, so I searched online and the advice on Microsoft site was to clear the apps cache and storage (which I did)
This has obviously removed all my setting on my phone so when i go into the app again it asked me to log in again, when i click this is automatically detects my outlook email address, I clock on this (it doesn't ask for password BTW - but i did try to just enter my email and password but same error message) but then just come up with an error saying " error occurred during authentication. Please try again later"
I am using the latest version of Outlook for Android app (27 Feb 2024) - 4.2405.2 (42405820).
I am using Android 14.
I started experiencing this issue today, Feb 27, 2024 as soon as I downloaded the Outlook app for Android.
I can log in successfully to this Yahoo Mail account, using Outlook for Windows, web etc. Only Outlook for Android is a problem.
I had issues with Google and Outlook accounts but then somehow they were resolved when suddenly the Outlook was able to sign in, even when there was the same error message displayed.
How can this be fixed, I need access to my emails asap
Thanks
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This only happened to me when I tried to add my Yahoo account. You must add your yahoo email before any other account. I think this is the same with other emails. Don't add an exchange email until all other emails are in outlook.
outlook will not load on my android
Please keep in touch, I am in the same boat and want this resolved. I have tried other support options and get the canned responses. Thank you.
I am a different user and having the same issues. It's still not fixed and my IT person was trying to help me also. I use my Outlook on my 1 year old Android constantly and need it to work.
I have done all of the above, my outlook for android account was just installed. I get my outlook.com emails. I am trying to add gmail emails and exchange emails all of which are associated with the gmail I am entering to start. I use fingerprint authentication. The tier 2 tech who helped me with something else said this should go seamlessly since the emails are all linked already, but I now have no access to emails from my phone, not good...